Returns

Draft — operational data not configured

No returns policy is in force in this preview build because no orders can be placed through it.

When ordering is live, the published policy will state which circumstances qualify for a return or replacement, the window in which a claim must be raised, the documentation required (batch number, photographs, storage conditions on receipt), who pays return carriage, and how refunds are issued. Research materials are sensitive to handling and storage, so the policy will be specific rather than general.